Adilson Gregorio da Silva

I started my career as a support analyst, discovering that I really enjoy solving problems, and this motivates me to always continue to learn more.

So, I started to develop myself as a problem solver, but just solving problems was not enough. I wanted to share my knowledge and learn more about the tools used, 

exchanging information with others.

So I started to develop articles for the knowledge base and also became more communicative and participatory in the processes for more accurate troubleshooting.

With these knowledge base articles, I was able to considerably reduce the most typical calls my team received, bringing better results in calls resolved on first contact 

and calls without technical repair, and earning me a promotion to L2.

In my last experience, I learned a lot about integrations, workflows, and system parameterizations, which made me search for more about programming and algorithms to help in the process of automating routine tasks.

Now I'm at the point where I would like a new challenge to learn more about customer support, customer success, and new tools.